Shipments and returns

We dispatch your order immediatly from our distribution center in the E.U. Depending on country and distance we assign different mail-order firms. (DHL, DPD, UPS, FedEx)

EU-27
Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Malta, Netherlands, Ireland, Italy, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Slovakia, Spain, Sweden, Poland, Portugal, United Kingdom,

Non-EU
Liechtenstein, Norway, Switzerland

Overseas
Canada, China, Hongkong, Japan, Russia, Singapur, USA

Delivery time
EU 3-4 working days
Non-EU 7 working days
Overseas 10-14 working days

Costs
EU free shipping
Non-EU 18$
Overseas 33$

Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at your own risk, Boxes are amply sized and your items are well-protected.

Insurance and delivery

The purchased goods will only be delivered to you after receiving clearance of the full payment of the balance. All goods will be shipped by DHL. We do not deliver to P.O. boxes. ALL CARBONBELT™ orders are shipped out of Hungary, with official invoice declaring the exact total of merchandise purchased in Euro.

CARBONBELT™ insures each purchase against theft and accidental damage, at no additional cost to the Client, during the time it is in transit until it is delivered Client’s specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

CARBONBELT™ commits to sending the purchased goods to you within 3-4 working days for destinations within EU, maximum 7 working days for all non-European destinations and 10-14 working days for oversea delivery. Weekends are non-working days and we do not ship on the weekends.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, CARBONBELT™ is not responsible for any delays caused by destination customs clearance processes.

When we receive your order and process the sending of the parcel we will keep the tracking number on file and the parcel can be traced if necessary. All the custom charges incurred are the responsibility of the customer.

If the package is not successfully delivered to the Client’s address due to a lack of Cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per theCARBONBELT™ commercial agreement, the package may risk being sent back to Austria at the Client’s expense including any import fees that may be assessed upon re-entry to Austria. These fees will be deducted from any eventual reimbursement.

All prices and offers remain valid as advertised from time to time.

Delays

If the customer has not received the goods after one week of payment, he/she, will inform CARBONBELT™ by email to shop@carbonbelt.com. CARBONBELT™ cannot be held responsible if uninformed after this period.

In all cases, CARBONBELT™ reserves the right to delay a shipment if the order cannot be shipped for reasons beyond control. Please note that during promotions, sales and the first period of opening the shop there may be delays in immediate shipping.

Shipping cost

European Community (E.U.)
free-shipping Non-E.U.
14 EURO (€) / 18 USD ($)

Rest of the world
24 EURO (€) / 33 USD ($)

For the countries where the certificate of origin or any other permit or certification for delivery is required, we reserve the additional two working days to obtain the above mentioned document. The delivery will be delayed accordingly.